Pet Circle Pharmacy is moving to petcircle.com.au

Yes. We're a fully licensed, registered pharmacy, not just a website.

'Pet Circle Pharmacy' is a registered business name of Pet Care Pharmacy Pty Ltd (ACN 626 392 121, NSW Pharmacy Registration No. PC0030383). All prescription medications are supplied and dispensed by Pet Care Pharmacy Pty Ltd, a registered pharmacy, the same as any pharmacy you'd walk into.

Yes. We dispense genuine, registered medications sourced the same way any registered pharmacy does, to the same clinical standard as your vet.

Pharmacy regulations restrict how prescription medication can be advertised, so we don't display product imagery the way we do for our other pet products.

No. For anything about dosage, side effects or which medication is right for your pet, our pharmacist team or your vet is the right call, not our website or chat assistant.

Yes, for any medication that needs a prescription from your vet (what pharmacists call a Schedule 4 medicine).

Upload a photo of the script when you order, or post the original to us using our free reply-paid address if we don't already have it on file.

We accept a digital copy (photo or PDF) of a paper pen-signed prescription from your vet to place your first order of prescription medication.

You'll then need to post us the physical, pen-signed original within 7 days using our free Reply Paid service (no stamps needed).

Once we hold a valid prescription on file we match your repeat orders against it automatically, so you won't need to resend it each time.

We can't accept clinical notes, photos or medication labels in place of a valid prescription. A script from your vet is required to dispense prescription items.

Upload a photo of your vet's script when you check out, then select the medication and pay as normal.

If we don't have your original script yet, post it to us using our free reply-paid address.

You'll need a valid script from your vet before we can dispense. Contact your vet first: we can't fill an order without one.

Log into your account and go to the Pharmacy hub.

You'll see whether your vet has confirmed the prescription, whether we've received your physical original, and (once it's on file) your repeats, expiry and how many doses you have left.

Often, yes. Once your vet has confirmed the prescription, we can usually dispatch your first order while the original makes its way to us by post.

Once the original is received, we keep it on file and you can order repeats online as normal.

Once your script's on file, you can see exactly how many repeats you have left, when it expires, and reorder in a couple of clicks from your Prescription Management hub.

Legally, prescriptions are valid for 12 months from the date they are issued, unless stated otherwise, or until the repeats or entire supply have been used up.

Please note some prescriptions in Australia may only be valid for 6 months depending on the nature of the medication and the scheduling, which is determined by the Standard for the Uniform Scheduling of Medicines and Poisons (SUSMP).

Almost always. We hold stock for the vast majority of what we dispense, and on the rare occasion something's on backorder with our supplier, we'll let you know before you pay.

Contact us with your script and we'll check whether we can source it or have it compounded for you.

Most items ship as normal.

• Cold-chain medications need refrigeration in transit and only ship Monday and Tuesday to keep them protected.
• Compounded medications are made specifically for your pet at a separate compounding pharmacy and ship separately, arriving 2–3 business days after the rest of your order.

It's almost always because we're waiting on something: your vet's confirmation, your original script in the post, or stock.

Check your Prescription Management hub for the exact status, or contact us and we'll chase it up.

We don't offer Next Day Delivery on pharmacy orders. You can choose Express shipping at checkout for an extra cost, which typically takes around 1–2 business days once your order has been dispatched (metro areas; regional and remote areas can take longer).

That's delivery time only, not the full process: every pharmacy order is personally reviewed and approved by a registered pharmacist before it ships, so your overall timeframe also depends on that approval.

You'll see a delivery estimate at checkout, and if the pharmacist spots anything that could affect it, our pharmacy team will contact you directly to explain.

No, Pet Circle Pharmacy is online-only. We deliver the full pharmacy range directly to your door for your convenience.

Yes. Prescription items sit in the same cart and account as the rest of your Pet Circle shopping. Cold-chain and compounded items may still ship separately (see above).

Yes — pharmacy items count toward your Pet Circle free shipping threshold.

The threshold applies at the cart level, not per shipping group, so your pharmacy items and your other pet supplies don't each need to individually reach it — it's your combined cart total that counts.

No. Pharmacy products aren't eligible for promotions or discount codes.

Not currently. Auto Delivery isn't available on prescription or pharmacy products.

Contact us and we'll sort it out, whether that means resetting your access or linking an existing Pet Circle account to your pharmacy order.

Chat or email us, Mon–Fri 9:30am–5pm AEST. Phone and WhatsApp aren't available for pharmacy enquiries yet.